How Does A Predictive Dialer Work? Discover Its Amazing Features
Predictive Dialer
This blog will talk about how a predictive dialer works and how it can improve your outbound phone campaigns. Predictive calls are a must-have in call centres that seek to renew themselves to provide users with the best possible experience.
The implementation of a predictive dialer is within the quality strategies for call centres, as they improve the time management of telemarketers and increase the call centre’s productivity. Predictive calls will even boost your campaigns.
Due to the current market’s demands, a predictive dialer becomes an indispensable tool for businesses such as call centres because they reduce the percentage of abandoned calls from the call centre and increase customer satisfaction. Today, a sales and collections business without a predictive dialer is simply at a disadvantage.
Pointing to the obvious, a predictive dialer is necessary; for this reason, I will show you what a predictive dialer is, how it differs from a progressive one, what its benefits are and how a predictive dialer works. So stay and find out.
What Is A Predictive Dialer?
Let’s start at the beginning of time and how the predictive dialer originates; Legend has it that autodialers or automatic dialers are the predecessors; these made calls automatically and passed them on to agents. The predictive dialer is the evolution of that autodialer.
A predictive dialer is a system that automatically uses algorithms to make batch calls; then, these are transferred to call centre agents; Although, surely you are wondering, are all the calls forwarded? Well, here I will tell you how the procedure is.
When the predictive dialer makes calls automatically, without the need for a person to intervene, it selects those answered by a human from those that have been rejected, and the calls that have been answered are connected to an available teleoperator.
That is, in the first instance, a predictive dialer executes calls from the call centre, and when these are affirmative, they are immediately transferred to an agent.
When dialling multiple phone numbers, it improves the call centre’s productivity since it saves the telemarketer from making calls without being certain whether they will be denied or not. Consequently, it optimizes the call centre agent’s time. Therefore, thanks to the predictive dialer, your company will calibrate call centre calls well.
In short, a predictive dialer makes the work of a call centre easier since it makes the calls, applies its dialling algorithms, and transfers only the answered ones. This improves the efficiency of your company and, therefore, your Call centre productivity indicators will have an improvement like you have never seen before.
Also Read: What Is SD-WAN Technology, And What Can It Bring To An SME?
